What can we help you with?
My order has been returned by the courier – what happens now?
If your parcel has been returned to bulk™ because you were not available to accept the delivery, the cost of your order plus postage will be refunded to the initial payment method used as soon as your parcel arrives back with us. If you selected to use our Pay After Delivery option, your outstanding statement will be cancelled as soon as the return is processed. Please note however that if you allow your payment to go over the specified 14 days, bulk™ are not liable to pay any late fees relating to your statement.
If you have any queries about the return of your parcel, please get in touch with our Customer Service Team on firstname.lastname@example.org Monday to Friday 8am – 6pm, Saturday 9am – 5pm, and one of our team will be more than happy to help.Have more questions? Submit a request