Other Questions

Why will my card payment not go through?

  • Updated

We understand how frustrating it can be if your payment won't go through when placing an order.
But sadly, we aren’t always able to confirm why your payment has failed, as the process involves not only our processing systems but your bank’s clearing systems.

As a best practice, please ensure all information is entered correctly and exactly the way it appears on your card. If you are still experiencing problems, try another payment card or payment method such as PayPal. If you require assistance with your order, please contact a member of the Customer Experience Team, who will be happy to help. 

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