Has my order been successful?

If you have an account with Bulk™, you can conveniently check your order history. A successful order typically progresses from 'New' to 'Processing' in your account status. If your order remains in the 'New' or 'Cancelled' status, it means an unsuccessful order placement. You should also receive an email confirmation that includes your unique order number within 30 minutes to 2 hours of placing your order.

If you placed an order but do not have a Bulk™ account, you'll receive the same order confirmation email (provided you've entered the necessary details). Please ensure that this email hasn't been filtered into your spam folder.

We'll be more than happy to investigate your order for you. To assist us in this process, please provide:

- The date of your order.
- The payment method used (if by card, we'll need the cardholder's name and the last 4 digits of the card number).
- The exact amount paid.
- Your email address.

Once we have these details, we'll promptly confirm your order details for you.

Has my order been dispatched?

When we ship your order, we'll make sure to let you know. You'll receive a shipping confirmation email that includes a handy tracking number. Just be aware that if you placed your order before 8pm, it will be collected by our courier service during the day, but you may not receive your email to let you know this until later in the evening.

Have an account with us? Simply log in where you can easily check your order status. If it still says 'dispatching,' don't worry – the status of the order may still be catching up on the system and should update once your shipping confirmation email is sent.

If it's out of stock why could I order it? 

All items you order with Bulk™ are offered subject to their availability.

While a rare occurrence, if for any reason we experience an issue preventing us from supplying a product you've ordered, we will promptly notify you via email. Our aim is to keep you informed and provide solutions.

Where possible, we may reach out to offer you the following alternative options:

1. Exchange the item for another flavor (if in stock).
2. Remove the unavailable item from your order.
3. Cancel your order if none of the above options are suitable for you.

Your satisfaction is our priority, and we appreciate your understanding in such situations.