Where is my order?

Once your order is shipped from our warehouse, our trusted delivery service, EVRi, takes over to ensure the safe delivery of your order. Of course, we're here to assist you in any way we can should you encounter any issues.

If your order is marked as delivered but you haven't received it, it's possible that EVRi has delivered it to a neighbour, especially if you weren't available to accept it. We kindly suggest checking with your nearest neighbours and keeping an eye out for a delivery card either with you or your neighbour.

Please remember that it's your responsibility to retrieve your order from the address indicated in the tracking information or as specified on the delivery card. Unfortunately, once an order has been signed for, we're unable to accept claims for compensation related to loss or delayed delivery.

Should you encounter any difficulties retrieving your goods from your neighbour, please don't hesitate to contact EVRi, who will be able to assist you further. Alternatively, you can reach out to EVRi directly using the contact details provided on the delivery card they left at your address during the delivery or by referencing the tracking number provided when your order was shipped.

How can I track my order and where can I obtain my tracking number?

There are a few different ways to track your order. You can find your tracking information:

• In your dispatch email
• By entering your details into our new track my order page.
• Or in your account, you can log into your account here.

To track your order you can use the following links:

• To track your order with Evri you can use their tracking pages at: https://www.evri.com/track-a-parcel
• Alternatively the Evri app allows you to track, divert and personalise your delivery!
  For more information visit our handy guide on Using the Evri App.
  
  

Download the Evri App
The Evri app is available to download from the iOS App Store or Google Play Store.