My order has been returned by the courier – what happens now?

If your parcel has been returned to Bulk™ because you were not available to accept the delivery, the cost of your order plus postage will be refunded to the initial payment method used as soon as your parcel arrives back with us.

If you selected to use our Pay After Delivery option, your outstanding statement will be cancelled as soon as the return is processed. Please note however that if you allow your payment to go over the specified 14 days, Bulk™ are not liable to pay any late fees relating to your statement.  

If you have any queries about the return of your parcel, please get in touch with our Customer Service Team here.

When will I get my refund?

Once your goods have been returned to us, we will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.

Please allow up to 10 days from the day we received the item, for this payment to be received into your account. This refund can also be dependant on the length of time it takes your bank to process the payment.

Can I send my item back for an exchange?

At Bulk™ we are unable to offer an exchange service. Please note that we cannot accept clothing returns if the label has been removed.