Order Help

Order Amendments

  • Updated

Can I amend my order after I have placed it?

As Bulk™ use a fully automated ordering process, this means that all orders are locked onto the system as soon as you have placed and paid for the order. This ensures that your order is dispatched on time.  As a result of this, we are unable to add or change any items on your order.

This includes changing your address, flavours, adding items or even swapping items. Sadly at this moment in time we are unable to amend your order after it has been placed. 

 

Can I cancel my order?

If you decide you would like to cancel your order for any reason, please contact our Customer Support team as soon as possible via our chatbot in the bottom right and they will do all they can to assist with your request.

However, please be aware that once your order has been placed, there is only a small window of opportunity for us to complete your request and we cannot guarantee that we will be able to cancel your order before it is shipped. 

If we are unable to cancel your order, you may return it to us following the Return guidelines.

You can return any unopened items within 14 days of purchase. Just make sure you send us your name, order number, and reason for return in the same package as your returned item. Please note we don't cover the cost of returns.

 

Bulk™ (Returns)
Europa Warehouse,
Midlands Logistics Park, Unit 2, Plantation Lane,
Corby,
NN18 8JY

Please note that Customer Services are open Monday to Friday 8am – 6pm, and Weekends 9am - 6pm. If your request is received after these hours, it may not be possible for them to complete your request.

 

Can I change my delivery information?

If you need to change your delivery information, or divert the parcel you can do so using the Evri courier app.

Download the Evri App
The Evri app is available to download from the iOS App Store or Google Play Store.

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