Order Help

Order Amendments

  • Updated

Can I amend my order after I have placed it?

As Bulk™ use a fully automated ordering process, this means that all orders are locked onto the system as soon as you have placed and paid for the order. This ensures that your order is dispatched on time.  As a result of this, we are unable to add or change any items on your order.

There is a small chance that we may be able to amend a flavour, but this is not guaranteed. We will not be able to change an unflavoured product to a flavoured alternative on any order. If you order has been picked or despatched by the time we receive your instruction we will not be able to amend your order.

The best way to contact us for amendments or cancellations would be to our Customer Support team via Live Chat or raise a query HERE and they will do all they can to assist with your request.

Please note that our warehouse work outside of our office hours and therefore your order may have been processed by the time we receive your request.

 

Can I cancel my order?

If you decide you would like to cancel your order for any reason, please contact our Customer Support team as soon as possible via Live Chat or raise a query HERE and they will do all they can to assist with your request.

However, please be aware that once your order has been placed, there is only a small window of opportunity for them to complete your request and we cannot guarantee that we will be able to cancel your order before it is shipped. 

If we are unable to cancel your order, you may return it to us following the Return guidelines.

You can return any unopened items within 14 days of purchase. Just make sure you send us your name, order number, and reason for return in the same package as your returned item. Please note we don't cover the cost of returns.

Bulk™ (Returns)
Unit 1, Gunfleet Business Park
Brunel Way
Colchester
Essex
CO4 9QX 

Please note that Customer Services are open Monday to Friday 8am – 6pm, and Weekends 9am - 6pm. If your request is received after these hours, it may not be possible for them to complete your request.

 

Can I change my delivery information?

If you need to change your delivery information, or divert the parcel you can do so using the Evri courier app.

Download the Evri App
The Evri app is available to download from the iOS App Store or Google Play Store.

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